Full and part-time personnel from three departments work together to provide service and assistance to residents of NYU Housing.

The Office of Residential Life and Housing Services is responsible for the administrative operation of each residence hall. All buildings are staffed by a full time, professional, live-in Residence Hall Director and/or Assistant Director, and other professionals who oversee all administrative operations including occupancy management, mail delivery and Resource Center operations. These staff members are also responsible for community development, policy enforcement, and crisis response within each residence hall. A specially trained staff of student employees and live-in Resident Assistants supports the professional staff.

Facilities and Construction Management is responsible for the operation and maintenance of NYU buildings and systems. On-site personnel work closely with the Residence Hall staff to ensure timely response to maintenance problems and concerns. For all facilities matters, please contact the NYU Client Services Center at 212-998-1001, email, or submit a work order request.

The Department of Campus Safety is responsible for the maintenance of safety and security in all New York University facilities. A Campus Safety Officer is stationed at each residence hall lobby 24 hours a day.